Dispute Resolution

Dear Customer,

To support you in exercising your right to file a complaint with an official, third-party, and impartial entity, and in accordance with Law No. 144/2015, of 8 September 2015, we have gathered some information that may assist you in this process.

If you are not satisfied with the solution provided by our company regarding a dispute, you may contact one of the following Alternative Dispute Resolution (ADR) entities, whose contact details are listed below:

  1. CNIACC – National Centre for Consumer Conflict Information and Arbitration
    Phone: +351 213 847 484
    Email: cniacc@unl.pt

  2. CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
    Phone: +351 289 823 135
    Email: cimaal@mail.telepac.pt

  3. Consumer Conflict Arbitration Centre of the District of Coimbra
    Phone: +351 239 821 690 / 239 821 289
    Email: geral@centrodearbitragemdecoimbra.com

  4. Consumer Conflict Arbitration Centre of Lisbon
    Phone: +351 218 807 000 / 218 807 030
    Emails: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt

  5. Consumer Information and Arbitration Centre of Porto
    Phone: +351 225 508 349 / 225 029 791
    Email: cicap@mail.telepac.pt

  6. Consumer Conflict Arbitration Centre of Vale do Ave / Arbitral Tribunal
    Phone: +351 253 422 410
    Email: triave@gmail.com

  7. Information, Mediation and Consumer Arbitration Centre (Consumer Arbitration Tribunal)
    Phone: +351 253 617 604
    Email: geral@ciab.pt

  8. Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
    Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
    Email: centroarbitragem.sras@gov-madeira.pt

  9. Centre for Information, Mediation and Insurance Ombudsman (CIMPAS)
    Website: www.cimpas.pt

Alternatively, you may consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at: http://ec.europa.eu/consumers/odr